Jan 25, 2017

Call Center Compliance Around the World

Posted In: Call Center Solutions, Call Centers, Compliance, TCPA Author: Mckay Bird

If your organization claims customers around the world, you likely already know that the rules of engagement for communications and telemarketing differ greatly. What the United States deems “okay” could land your brand in a heap of trouble in Germany or Japan. And it’s not as though you can feign ignorance or immunity when the […]

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Jan 24, 2017

Finding an Optimal Cloud-Based Contact Center Solution

Posted In: Call Center Solutions, Cloud Technology, Inbound, Mckay Bird, Outbound, Predictive Dialing Author: Mckay Bird

Technology purchases are always weighty decisions. Buying a cloud-based contact center solution is no exception. While cloud-based services, including the well-known SaaS and IaaS, can save time, money, and effort, you probably want some guarantees. You, after all, need a platform that enhances productivity, increases efficiency, and cuts down on operational expenses. To make the […]

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Jan 23, 2017

2 Ways to Dramatically Increase Profits with a Cloud-Based Call Center Platform

Posted In: Call Center Solutions, Cloud Technology Author: Darrin Bird

A vendor can say they’ll increase profits until they’re literally blue (or red) in the face, but you won’t believe them until they show quantifiable results. TCN errs on the side of the latter. We know you want evidence when making a purchasing decision. So, we provide it. It helps you make a choice, and […]

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Jan 12, 2017

5 Trends to Watch in Healthcare Revenue Cycle Management

Posted In: Call Center Solutions, Customer Service, eBook, VocalRx Author: Bryce Payne

While a number of trends related to healthcare revenue cycle management warrant attention, almost all of them share a common source: the shift from fee-for-service to value-based care. Several variables contribute to the change, including federal regulations and fines, as well as patients choosing higher deductible health insurance plans. The movement will only accelerate as […]

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Jan 11, 2017

Comparing the Drawbacks and Advantages of On-Premise and Cloud-Based Contact Centers

Posted In: Blog, Call Center Solutions, Call Centers, cloud-based, Customer Service, News Author: TCN

Selecting contact center software for your business frequently turns into a complex purchasing decision. It first requires an understanding of the technology and its purpose. However, the decision also demands another input: your company stakeholders. Convincing them is no easy feat. You’ll need to provide detailed information about the technology and its impact on different […]

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Jan 10, 2017

Closed Loop Reporting: Why Your Business Success Hinges Upon It

Posted In: Business Intelligence, Call Center Solutions, Infographic Author: Dave Bethers

Business success doesn’t necessarily go to the bravest and strongest, although those qualities help. Business success goes to the analysts, the people who close the gaps, or loops, in their data streams. By implementing closed loop reporting, they receive more detailed information about the entire business, from marketing and sales to customer service and call […]

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TCN Announces Exclusive Reseller Partnership with Japan-Based ICXnet Corporation, Expanding its Footprint in the Asia-Pacific Region

Posted In: Japan, News, Partners, Press Author: TCN

Tokyo and St. George, Utah – January 11, 2017 – TCN, Inc., the leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced an exclusive reseller partnership with Japan-based ICXnet Corporation. With operations in Japan, Hong Kong and Switzerland, ICXnet Corporation provides advanced IT and telecommunications products […]

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