Dec 21, 2016

Customer Spotlight: Increasing Collections and TCPA Compliance

Posted In: Call Center Solutions, Collections, Manually Approved Calling, TCPA Author: Mckay Bird

Every call center wants to increase collections. A challenge arises in doing so: TCPA compliance. The two factors seem at war with one another. But as a recent first- and third-party collection agency proves, TCN’s cloud-based call center technology brings peace between the two. The technology empowers call centers and collection agencies to not only […]

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Dec 19, 2016

5 Reasons to Use Business Intelligence at Your Call Center

Posted In: Business Intelligence, Call Center Solutions, Compliance Author: Blake North

People often speak of business intelligence (BI) in the same breath as “business performance improvement” (BPI) and “informed decision-making.” Both statements are true and entirely applicable to the modern call center. However, business intelligence holds other benefits for your call center or collections agency. We discuss a few of them here, alongside the aforementioned BPI […]

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Dec 14, 2016

The Five Best Metrics for Quality Management in the Call Center

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Mckay Bird Author: Mckay Bird

Quality control, quality assurance, quality management…a lot of “quality” goes into the successful operation of a call center environment. Fortunately, managers don’t have to start from scratch when it comes to defining critical metrics. Many established call center metrics, including average call handle times and calls per hour, remain relevant today. Managers should still look […]

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Dec 08, 2016

Five Times You Wish You Had a Call Center Platform

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Customer Service, Inbound Author: Bob Myers

Staying in contact with customers regularly often proves challenging. Keeping the business running smoothly day-to-day requires a great deal of tasks—so much so that customer service can sometimes become a low-priority item. Add the “on-demand” element, and the difficulty increases. Customers want answers, solutions, products, services, et cetera, and they want them all now. They […]

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Dec 06, 2016

Election Wrap-up: How Call Center Technology Yielded Power to the Presidency

Posted In: Call Center Solutions, Cloud Technology, IVR, Political Calling, Political Surveys Author: Blake North

This election cycle may have been very different indeed, but one thing remained the same through all the divisive rhetoric and unease: call center technology continued to play a crucial role. Call center software stands as an integral component of the voting process. Prior to the national election, volunteers, political organizations, and other entities call […]

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TCN CMO Mckay Bird Recognized as a 2017 SAMY Award Winner by Utah Business

Posted In: Awards, Mckay Bird, News, Press, Utah Author: TCN

St. George, Utah – December 6, 2016 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that Mckay Bird, chief marketing officer (CMO), has been named a 2017 Sales & Marketer of the Year by Utah Business Magazine. The fifth annual Sales and […]

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