Nov 29, 2016

The Top 13 Call Center Technology Trends for 2017

Posted In: Business Intelligence, Call Center Solutions, Call Centers, Cloud Technology, Customer Service, Mckay Bird Author: Mckay Bird

What does 2017 hold for the contact center? A number of key trends currently are dominating the conversation, and started to infiltrate the market well before this year. But, from what we hear from customers, analytss and the media are presenting host of new ones which make it clear 2017 will be an exicting year. […]

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Nov 22, 2016

Resolve to Implement Business Intelligence in your Call Center Technologies in 2017

Posted In: Business Intelligence, Call Center Solutions, Call Centers, Customer Service, Terrel Bird Author: Terrel Bird

2017 is right around the corner, and with a new year comes new resolutions. From people spending more time with family to maintaining a gym membership for longer than three months, we all want to start the new year off right, but, when it comes to resolutions in the call center, that’s a whole different […]

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Nov 17, 2016

6 Tips to Maximize Your Call Center Solution and Increase Collections

Posted In: Call Center Solutions, Call Centers, Compliance, Manually Approved Calling, Terrel Bird Author: Terrel Bird

Debt collection might not win any prizes as a glamorous task, but it is a necessary one. It keeps your business running smoothly and, if thought about objectively, helps people retain or improve their credit scores. Paying off debt is good for everyone, but it can sometimes proves a rough and tough endeavor. Customers have […]

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Nov 15, 2016

Five Reasons Why Switching to the Call Center Cloud Saves You Money

Posted In: Adam Dummar, Call Center Solutions, Call Centers, Cloud Technology Author: Adam Dummar

The cloud offers big promises: lower upfront costs, less maintenance, and, in the case of call center technology, fewer calling limitations. If you need to add seats for new call center agents, you can do so, easily and quickly, with a cloud-based platform such as TCN’s. The benefits don’t stop there. With modern call center […]

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Nov 10, 2016

How Better Data Insights Improve Call Center Operations

Posted In: Business Intelligence, Call Center Solutions, Call Centers, Inbound Author: Charlie Jergins

You know the saying: insanity is doing the same thing over and over again and expecting a different result. Some attribute it to Einstein, but in any event, as with most wise sayings, it applies to almost anything. For our purposes today, we are talking about call center business intelligence (BI). Think that’s a stretch? […]

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Nov 08, 2016

How to Solve Call Center Bottlenecks and Improve First Call Resolution

Posted In: Call Center Solutions, Call Centers, Cloud Technology, IVR Author: Mckay Bird

Historically, customers avoid calling customer service because of lengthy wait times or a fear of being shuffled from agent to agent. They worry, too, that they will need to reenter information for the n-hundredth time, only to reach a call center representative who asks, “Can I get your name? Date of birth? Account number?” Other […]

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Nov 03, 2016

10 Reasons to Integrate Your Call Center Platform Data

Posted In: Business Intelligence, Call Center Solutions, Call Centers, Customer Service Author: Kerry Sherman

When it comes to your call center platform, data integration, when done right, can power more efficient operations and greater business profitability and growth. By investing in the process, you streamline connections between applications and data sources; reduce administrative and management resources; enable easy data delivery; and ensure data accuracy. The benefits prove profound; read […]

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