Oct 25, 2016

The Top 5 Industries Capitalizing on Call Center Software

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Customer Service, TCN Features, VocalRx Author: TCN

Call centers and related technologies once came with hefty price tags. As a result, only the largest of enterprises and retailers could implement and benefit from them. Today’s solutions, many of them cloud-based and offered as Software-as-a-Service (SaaS), feature more affordable pricing tiers. The effects have been profound. More small- and medium-sized businesses invest in […]

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Oct 20, 2016

How to Scale Your Contact Center Operations with Cloud-Based Technology

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Customer Service, TCN Features Author: Kerry Sherman

Increased sales and company expansion, either into new verticals or geographic market through a merger, are wonderful realities. However, they also sometimes produce inefficiencies and friction points in the call center that prevent businesses from realizing their full potential. Rather than growth and profitability rising steadily, the two fluctuate, putting businesses on a roller coaster […]

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call center software

Oct 18, 2016

How to Boost Call Center Agent Productivity with Business Intelligence

Posted In: Adam Dummar, Business Intelligence, Call Center Solutions, Call Centers, Cloud Technology, Customer Service Author: Adam Dummar

Business intelligence (BI) allows companies to form timely and knowledgeable decisions, making it a critical component to success in any environment, including the call center. With it, you can peer into individual agents’ performance, identify peak call times and match agents with calls for which they’re best suited. The end results are greater efficiency and […]

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Oct 13, 2016

Combat These Common Customer Service Challenges by Empowering Your Call Center Team

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Customer Service, Inbound, IVR, News, Terrel Bird, VocalRx Author: Terrel Bird

Providing excellent customer service is a top goal for many – if not most – companies. While there are some intangibles that come into play, for example, some employees excel at making connections with customers and smoothing over difficult situations, there are also many ways to arm your team to ensure that everyone feels empowered […]

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Call Center Service Agents

Oct 11, 2016

How Cloud-Based Technology is Revolutionizing the Customer Experience

Posted In: Adam Dummar, Business Intelligence, Call Centers, Cloud Technology, Customer Service, News Author: Adam Dummar

Welcome to the age of the customer. Consumers are more empowered than ever before. They hold knowledge in their hands – and on their wrists. They can contact your company and customer service representatives in ways once only envisioned in novels like 1984 or Minority Report. Customers today expect to do everything when and how […]

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Oct 03, 2016

Frost & Sullivan Recognizes TCN for Excellence in Web Customer Experience through 2016 Customer Service Excellence Recognition Program

Posted In: Awards, Customer Service, News, Press Author: TCN

St. George, Utah – October 3, 2016 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that it has been selected as a winner of Frost & Sullivan’s 2016 Customer Service Excellence (CSE) Recognition Program. The program honors outstanding achievement in distinct areas […]

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