Call Center Service Agents

Mar 30, 2016

Budget-friendly Solutions for Growing Contact Centers

Posted In: Call Center Solutions, Call Centers, Mckay Bird Author: Mckay Bird

It’s vital that call centers be able to scale quickly and accommodate rapid growth in today’s business world. Whether the organization has had an influx of new customers and subsequently hires additional agent support, or two businesses have have merged, resulting in a sudden uptick of employees, there is often a scenario when it’s required […]

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Mar 25, 2016

7 Ways BI Improves Agent Efficiency & Productivity in the Call Center

Posted In: Business Intelligence, Call Center Solutions, Call Centers, Cloud Technology, Dave Bethers Author: Dave Bethers

Improved agent efficiency and productivity turn call centers from a cost into a profit. The two qualities can also create a competitive advantage, which is key for growing organizations. If customers receive the help they need quickly and courteously, they’re more likely to stick with a company and spread the word about the experience with […]

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Mar 23, 2016

How Technology Impacts Agent Efficiency in the Call Center

Posted In: Call Center Solutions, Call Centers, Cloud Technology Author: Kerry Sherman

Businesses adopt call center technology—any technology, really—to accomplish two goals: lower costs and grow profits. Sometimes referred to as the double-sided coin of efficiency and productivity, managers and executives are constantly seeking new ways to drive more value from it. In particular, they wonder how their “coin” of a solution can drive individual call center […]

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Mar 11, 2016

Top 7 Benefits of Incorporating BI into Your Call Center Solution

Posted In: Business Intelligence, Call Center Solutions, Call Centers, Dave Bethers, News Author: Dave Bethers

Business intelligence (BI) is becoming a critical function of call center operations today. Without insight into the vast amount of data that organizations generate, call centers can often fly blind. They have no visibility into how the center is performing – or what impact that can have on business outcomes. Without that knowledge from Call […]

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Mar 09, 2016

TCN’s Year in Review: A Roundup of Product Innovation and Success

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Mckay Bird, Switch to the Cloud Author: Mckay Bird

With spring and Daylight Saving Time right around the corner, it’s out with the old and in with the new, right? Well, before we rush to turn the page, we thought we’d take a moment to review a few recent successes, including several award wins! The past year has been pretty exciting here at TCN, […]

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call center software

Mar 02, 2016

TCN Announces Integration Partnership with Alpha IT Services, Accounts Receivable Management Platform Provider

Posted In: News, Partners, Press Author: TCN

St. George, UT, March 2, 2016 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced the integration of its cloud-based contact center suite, Platform 3.0, with Alpha IT Services’ newest accounts receivable management platform, MARS. Under this agreement, TCN will serve as […]

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