Feb 25, 2016

Top VoIP Network Security Tips for 2016

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Jesse Bird, News, VOIP Author: Jesse Bird

Business owners everywhere are discovering the advantages of implementing Voice over Internet Protocol (VoIP)—a communication technology that offers a cost-effective alternative to traditional business telephone lines. VoIP can even integrate elements such as voicemail, instant messaging (IM), texting and video conferencing into your phone system.

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Feb 22, 2016

TCN VP of Business Development Kerry Sherman Recognized as 2016 CRN Channel Chief

Posted In: Awards, News, Partners, Press Author: TCN

St. George, UT, February 22, 2016 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that Kerry Sherman, vice president of business development, has been named to the prestigious list of the 2016 CRN Channel Chiefs. The influential executives on this annual […]

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Feb 19, 2016

How Call Centers are Creating Opportunities for Disabled Workers

Posted In: Bryce Payne, Call Center Solutions, Call Centers, News Author: Bryce Payne

Staffing is a constant issue for call centers around the country. How do you find qualified, motivated call center agents who will provide great service and contribute to growing your business? One of the more common refrains heard from hiring managers and call center owners is that there aren’t enough employees to maintain necessary staffing […]

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Feb 18, 2016

VoIP for SMBs: Making the Transition

Posted In: Call Center Solutions, Call Centers, Mckay Bird, News Author: Mckay Bird

It’s a question many small and midsize business (SMB) owners face, but one that isn’t always as easy to answer as it seems: How do we move from our traditional landline phones to a Voice over Internet Protocol (VoIP) system? There are a number of issues and variables that should be taken into account before […]

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call center business intelligence

Feb 12, 2016

SSON and TCN Webinar: Best Practices in Business Intelligence and Analytics for Call Centers

Posted In: Business Intelligence, News, Webinar Author: TCN

St. George, Utah – February 12, 2016 – TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a free webinar with Shared Services & Outsourcing Network (SSON) on Thursday, February 18 at 12:00 PM ET to discuss best practices in Business Intelligence (BI) […]

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Feb 11, 2016

How Cloud-Based VoIP is Improving Connectivity

Posted In: Call Center Solutions, Call Centers, Cloud Technology Author: Jon McDonald

In a world where remote workers are becoming increasingly more common, cloud-based VoIP systems are similarly becoming a necessity for today’s successful call center. According to industry analyst, Mark Haranas, “Solution providers in the unified communication and VoIP space need to start shifting from on-premise to cloud-based solutions or risk being left in the dust.”

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Feb 08, 2016

Big Data and Other Call Center Trends for 2016

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Terrel Bird Author: Terrel Bird

2016 promises an increased focus on call center technology trends like mobile broadband, M2M (machine-to-machine), cloud-based call center systems and OTT (over-the-top) services. But no matter which trends lead the telecommunications industry this year, there’s one trend that is most definitely here to stay: big data management.

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Feb 03, 2016

TCN Receives 2015 BPO Excellence in IT Services Award by CUSTOMER Magazine

Posted In: Awards, BPO, News, Press Author: TCN

St. George, UT, February 3, 2016 — TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named TCN Platform 3.0 a 2015 BPO Excellence in IT Services Award winner. TCN’s flagship product, Platform 3.0, is recognized […]

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Feb 01, 2016

Is 2016 the Year of Cloud Telecom?

Posted In: Adam Dummar, Call Center Solutions Author: Adam Dummar

Cloud technology—which started as a relatively minor, fringe technological trend—has quickly become a predominant driver of innovation. And this year, the technology seems poised to dominate the telecom industry. While a number of cloud VoIP providers have already dipped a toe in the market, the rest of the industry appears to quickly be taking note, […]

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