Nov 26, 2015

How to Easily Automate Event Notifications with Call Center Software

Posted In: Call Center Solutions, Call Centers, Cloud Technology Author: Jon McDonald

Picture this: Your business is booming, and you have some great news you want to share with your customer base. This can include anything from a giant sale next week to a new product launch or a cool contest to reward your current customers. All of these things are great opportunities to connect with current […]

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Nov 24, 2015

Conducting Customer Surveys at Your Call Center

Posted In: Adam Dummar, Call Center Solutions, Call Centers, Cloud Technology Author: Adam Dummar

One of the most effective ways companies gauge customer satisfaction — especially in a call center environment — is by conducting surveys. Call centers that conduct well-formulated surveys are able to gather invaluable information that can help guide strategy well into the future.

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Nov 19, 2015

TCN’s Assistive Technology Helps Junior Blind of America Students Gain Contact Center Skills and Secure Employment

Posted In: News, Press, VocalVision Author: TCN

St. George, Utah – November 19, 2015 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, celebrates the success of its ongoing partnership with Junior Blind of America, a non-profit organization dedicated to helping children, youth and adults reach their greatest potential. Through the partnership, […]

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Nov 17, 2015

The Rise of VoIP with Remote Agencies

Posted In: Call Center Solutions, Call Centers, Cloud Technology, VOIP Author: Mckay Bird

Telecommuting and remote offices are on the rise and will likely continue to grow in popularity as technology that makes it easier and easier to remain in touch with coworkers improves. Currently more than three million U.S. workers work remotely at least part of the time. Workers enjoy the flexibility and convenience of working away […]

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Nov 12, 2015

Put Outbound Service Calls on Cruise Control

Posted In: Call Center Solutions, Call Centers, Cloud Technology, News Author: Mckay Bird

With TCN powering your outbound call center, automated calling can be easier than ever before. Uploading, recording, and sending can be accomplished in just three simple steps. TCN’s automated dialing and interactive messaging system can complete calls regarding payment processing, account upgrades, classified renewals, emergency notifications, and more. Here are a few examples of the […]

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Nov 11, 2015

TCN Awarded 2015 Unified Communications Excellence Award

Posted In: Awards, News, Press Author: TCN

St. George, UT, November 11, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named its flagship product, Platform 3.0, as a recipient of the 2015 Unified Communications Excellence Award presented by Internet […]

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Nov 10, 2015

Common Call Center Compliance Traps (And How to Avoid Them!)

Posted In: Adam Dummar, Call Center Solutions, Call Centers, Cloud Technology Author: Adam Dummar

Compliance with industry regulations and guidelines is vital for call centers. Because call centers can be all over the world, they can be difficult to manage and ensure that every call center is working in a consistent, compliant fashion. With so many calls being made and received and so many transactions or conversations being held […]

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Nov 05, 2015

Will VoIP Spell the End of the Telephone As We Know It?

Posted In: Call Center Solutions, Call Centers, Cloud Technology, VOIP Author: Mckay Bird

Children today have little idea what a payphone is. They’ve likely never inserted a quarter to make a three-minute call. And chances are even slimmer that they’ve ever seen, much less used, a rotary dial. Or an answering machine. To them, the telephone functionality of the past has simply been consolidated into a single mobile […]

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