Oct 29, 2015

Is VoIP Telephony the Solution for Your SMB?

Posted In: Call Center Solutions, Call Centers, Cloud Technology, VOIP Author: Mckay Bird

For most small and mid-sized businesses (SMBs) looking at telephony solutions, there can be many questions about whether to choose a traditional system or one that runs on Voice over Internet Protocol (VoIP). Business owners must often weigh the benefits and potential challenges of VoIP against the perceived stability and history of traditional systems. Let’s […]

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SIP trunking VOIP

Oct 27, 2015

Streamlining Your VoIP Communications with SIP Trunking

Posted In: Adam Dummar, Call Center Solutions, Call Centers, VOIP Author: Adam Dummar

It wasn’t too long ago that businesses replacing their traditional telephony service with Voice over Internet Protocol (VoIP) were viewed as reckless. The telephone was seen as too essential and too sacred to simply be handed over to the unmoored zeroes and ones zipping about the uncharted waters of the Internet. Fast forward a decade […]

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Oct 22, 2015

The Internet of Things and the Future of VoIP

Posted In: Call Center Solutions, Call Centers, Jesse Bird, SaaS, Switch to the Cloud, VOIP Author: Jesse Bird

George Orwell’s 1984 is one of the most seminal dystopias in all of literature. Set in an authoritarian future, one of the novel’s more fascinating details is the ubiquitous presence of a technology called the telescreen. Part television and part security camera, the telescreen is an always-connected, two-way street of thought control and personal vulnerability. […]

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call center software

Oct 21, 2015

Webinar: Improve Your Call Center with Business Intelligence Analytics

Posted In: Business Intelligence, Call Center Solutions, Call Centers, Cloud Technology, Competitive Analytics, Mckay Bird, SaaS, Switch to the Cloud, Webinar Author: Mckay Bird

Register for our free webinar on TCN’s BI analytics, October 22, at Noon MDT. Gaining better insight into your call center data is critical for improving productivity, streamlining operations and moving your business forward. But gathering and analyzing that data can often be an overwhelming, time-consuming task for contact center managers. Business intelligence (BI) tools […]

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Oct 20, 2015

How Switching to VoIP Can Save Your Organization Money

Posted In: Bryce Payne, Call Center Solutions, Call Centers, SaaS, Switch to the Cloud, VOIP Author: Bryce Payne

More and more businesses are switching to Voice Over Internet Protocol (VoIP) for their telecommunications needs. Why? The most commonly cited incentive for switching to the cloud (drum roll) is still price, with 60 percent of respondents switching on the basis of cost savings. The next most important incentive for switching is business agility (55 […]

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TCN Call Center Webinar – Business Intelligence: Performance Metrics and Strategy

Posted In: Business Intelligence, Now Trending, Press, Webinar Author: TCN

WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “Business Intelligence: Performance Metrics and Strategy,” on Thursday, October 22 at noon, MDT (2 pm, EDT). The informative webinar will educate attendees on how to successfully use and interpret TCN […]

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Oct 15, 2015

A Unique Solution to Assist Visually Impaired Call Center Agents

Posted In: ACA, Bryce Payne, Call Center Solutions, Call Centers, Cloud Technology, News, VOIP Author: Bryce Payne

The call center industry is full of innovative solutions for a variety of challenges – from ensuring that call centers are running efficiently to more effectively using company data to gain insights into agent performance. And some solutions help guarantee that all your call center employees can do their best work and by providing them […]

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Oct 13, 2015

Using Competitive Analytics to Improve Your Call Center

Posted In: Business Intelligence, Call Center Solutions, Call Centers, Cloud Technology, Competitive Analytics, Dave Bethers, SaaS, TCN Features Author: Dave Bethers

It’s no secret that data analysis can provide many useful insights to businesses, but gathering, analyzing and then implementing changes based on data can be difficult. Competitive analytics gives you real-time business intelligence, analytics and reporting through easy-to-navigate and customizable dashboards. Eliminating the Hurdles While the consensus is that business data analysis is important to […]

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Oct 12, 2015

TCN Expands Strategic Partnership with CreditSoft Solutions to Accelerate Adoption of Cloud-Based Call Center Technology in Australia

Posted In: Australia, Conferences, News, Partners, Press Author: TCN

Sydney and St. George, Utah — October 12, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced its expanded partnership with CreditSoft Solutions, an Australian-based provider of competitive technology solutions for the credit and collections industry. Originally formed in 2013, the […]

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Oct 06, 2015

Things to Consider When Choosing a VoIP Provider

Posted In: ACA, Call Center Solutions, Call Centers, Cloud Technology, Mckay Bird, VOIP Author: Mckay Bird

Optimizing your business operations by utilizing Voice Over IP (VoIP) is a direct route to maintaining higher levels of functionality and dependability—all while saving time and money for your team. Here’s a quick guide outlining the top considerations when selecting the VoIP system that will best suit your business needs. Ease-of-Use and Accessibility The VoIP […]

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