hosted IP telephony

Sep 29, 2015

Take Advantage of the Rising Popularity of Hosted IP Telephony

Posted In: Bryce Payne, Call Center Solutions, Call Centers, Cloud Technology, SaaS, Switch to the Cloud, VOIP Author: Bryce Payne

According to a recent report by research firm Frost & Sullivan, hosted IP telephony and unified communications and collaboration (UCC) are rapidly being adopted by organizations looking to utilize cloud infrastructure for operations. The technology is now expanding beyond the small and midsize businesses (SMBs) that traditionally were its primary users. This is because off-site […]

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VOIP and SIP trunking

Sep 24, 2015

VoIP and SIP Trunking: The Future of Business Communication?

Posted In: Adam Dummar, Call Center Solutions, Call Centers, SaaS, Switch to the Cloud, VOIP Author: Adam Dummar

Increasing numbers of businesses — big and small — are adopting Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) trunking for their telecommunications needs. Let’s look at how and why the combination of VoIP and SIP trunking are growing in popularity. A Perfect Match VoIP and SIP trunking work together to create an […]

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Sep 22, 2015

Keeping Up with the Ever-changing Legal Aspects of TCPA Compliance

Posted In: Call Center Solutions, Call Centers, Compliance, Mckay Bird, News, TCPA Author: Mckay Bird

The call center industry has undergone quite a few changes in the past decade or so — from autodialing technology to cloud-based calling solutions – making operations dramatically easier and more economical for organizations in the marketplace. From a legal standpoint, however, things have gotten considerably more complicated, with the introduction of the Telephone Consumer […]

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VoIP for Small Businesses: What You Should Know

Posted In: Bryce Payne, Call Center Solutions, Call Centers, Cloud Technology, Customer Service, Switch to the Cloud, VOIP Author: Bryce Payne

When it comes to technology decisions, it’s easy for small businesses to get caught up in looking only at the bottom line. But organizations should assess more than just cost. In the case of Voice over Internet Protocol (VoIP), there are a number of factors that come into play before a company makes the leap […]

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enterprise VOIP

Sep 17, 2015

Understanding Enterprise VoIP

Posted In: Adam Dummar, Call Center Solutions, Call Centers, Cloud Technology, Switch to the Cloud, VOIP Author: Adam Dummar

Voice over Internet Protocol (VoIP) marks its 20th birthday in 2015. Thanks to faster Internet speeds and affordable hardware options, VoIP has really hit its stride in the past few years. VoIP has become the most affordable and flexible telecommunications option for businesses of all sizes. Here are a few of the ways adopting VoIP […]

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cloud based voip

Sep 15, 2015

Keeping Cloud-based VoIP Secure

Posted In: Call Center Solutions, Call Centers, Cloud Technology, L. Tiatia, VOIP Author: L. Tiatia

One of the major criticisms leveled at Voice Over Internet Protocol (VoIP) systems is their perceived lack of security. Many think that software-based calling solutions lack the physical safety that hard lines seem to offer, making their security second rate. Since their introduction to the market, lots of serious research has been done to discover […]

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Sep 11, 2015

VoIP Services Projected to Double in Popularity

Posted In: Call Center Solutions, Call Centers, Cloud Technology, L. Tiatia, VOIP Author: L. Tiatia

According to Transparency Market Research (TMR), the global Voice over Internet Protocol (VoIP) services market was valued at more than $70 billion in 2013 and will reach more than $136 billion by 2020. In just seven years, the market will almost double in value — an indicator of the surging popularity of VoIP technology in […]

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VOIP call center

Sep 08, 2015

Best Practices for Moving to Cloud-Based VoIP

Posted In: Call Center Solutions, Call Centers, Mckay Bird, SaaS, Switch to the Cloud, VOIP Author: Mckay Bird

New technology isn’t always worth the investment. Remember eight-track tapes and Google Glass? Just because there’s a new way to do something doesn’t mean your business will benefit from it. When it comes to phone service, knowing whether or not to take the leap into new technology can feel especially uncertain. That being said, most […]

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AI call centers

Sep 03, 2015

AI and the Future of Call Centers

Posted In: Business Intelligence, Call Center Solutions, Call Centers, Cloud Technology, Mckay Bird, Switch to the Cloud, VOIP Author: Mckay Bird

Artificial intelligence, or AI, isn’t just science fiction anymore. To the everyday Luddite, a ruthless, muscled super-robot from the future is the beginning and end of all AI. To the savvy businessperson, it’s a path and a process to re-imagine the future. To Elon Musk, it can be either. For years now, everything from medical […]

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