call center analytics

May 28, 2015

Supercharged Analytics for Call Centers

Posted In: Call Center Solutions, Call Centers, SaaS, Switch to the Cloud Author: TCN

Call center managers everywhere need to optimize their contact center’s performance in order to stay competitive in today’s business landscape. But without access to the right information and data, it’s tough to know where to focus your energy. The data contained in complex spreadsheets can be difficult to piece together into a comprehensive story that […]

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call center software

May 19, 2015

Virtual Call Centers Make Managing Customer Contact a Breeze

Posted In: Call Center Solutions, Cloud Technology, Customer Service, Switch to the Cloud, TCPA Author: TCN

Every call center aims to offer their customers the highest level of customer service possible. This means connecting inbound callers to knowledgeable and supportive representatives in a timely manner. Outbound calling campaigns also need to be focused and comprehensively managed in order the be as effective as possible. Unfortunately, maintaining the physical resources required to […]

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May 18, 2015

TCN User Group Webinar: How To Leverage TCN’s Latest Call Center Technology Features

Posted In: News, Press, Webinar Author: TCN

WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a user group webinar, titled “Features of Success.” The webinar will show TCN users how to leverage TCN Platform 3.0’s latest enhancements to achieve their operational goals while adhering to industry rules and […]

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May 13, 2015

Maximize Your Efficiency with Blended Call Centers

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Inbound, IVM, IVR, Outbound, SaaS, Switch to the Cloud, TCN Features Author: TCN

Changing gears when transitioning between outbound and inbound calling can be a major headache for agents working in on-premise, hardware-based call centers. However, by implementing a blended agent gateway feature into your call center’s setup, agents will have comprehensive support in both inbound and outbound scenarios and be able make the transition seamlessly while meeting […]

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Four Emerging Call Center Trends for 2015

May 11, 2015

Four Emerging Call Center Trends for 2015

Posted In: Call Center Solutions, Cloud Technology, Now Trending, SaaS, Switch to the Cloud Author: TCN

Anticipating emerging trends in the industry is key to determining which new technologies are worth integrating into your call center setup. Every year business analysts conduct surveys to home in on what’s up and coming. Last year, speech analytics was predicted to be one of the more important trends that would make a big impact. […]

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May 07, 2015

Four Ways to Increase Your Call Center ROI with Predictive Dialers

Posted In: Call Center Solutions, Cloud Technology, SaaS, Switch to the Cloud Author: TCN

Similar to the way that Henry Ford automated the assembly process for automobile manufacturing, predictive dialers have automated many of the workflows used in call centers, effectively increasing those centers’ profitability. Predictive dialing technology also works to improve the overall experience and satisfaction levels of everyone from call center employees and their managers to the […]

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May 05, 2015

Meet the TCN Team at the ICMI Contact Center Expo & Conference!

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Platform 3, SaaS, Switch to the Cloud, TCPA, Trade Shows Author: TCN

The Contact Center Expo & Conference is the premier global gathering for the contact center industry and we hope you’ll join us there in Orlando from May 4-7th to hear about the launch of Competitive Analytics, a fully integrated business intelligence analytics solution within our cloud-based call center suite, TCN Platform 3.0. We’ll be in […]

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