Mar 31, 2015

TCN Receives 2015 Unified Communications Product of the Year Award

Posted In: Awards, News, Press Author: TCN

St. George, Utah – March 31, 2015 — TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named TCN Platform 3.0 as a 2015 Unified Communications […]

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Mar 26, 2015

Think Your Call Center is TCPA Compliant?

Posted In: Call Centers Author: TCN

No matter how beautifully you design your call center space, no matter how many monetary incentives you implement, and no matter how many of your agents exceed their established goals each shift, if your call center is not TCPA compliant, in time you won’t have a call center to manage. 1. What is the average […]

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Mar 25, 2015

TCN Announces Strategic Partnership with ClickDebt, UK-based Financial Case Management Software Provider

Posted In: News, Partners, Press, Webinar Author: TCN

London and St. George, Utah – March 25, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced its strategic partnership with ClickDebt, a cloud-based financial case management software provider in the UK. Under the partnership, TCN’s cloud-based contact center suite, Platform 3.0, […]

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Mar 24, 2015

The Worst Call Center Technology Advice

Posted In: Call Centers Author: TCN

It’s impossible to create and sustain a call center environment that leaves employees engaged, customers satisfied, and profits soaring without the use of state-of-the-art, cloud-based, VoIP call center technology. Unfortunately, not everyone agrees. For various reasons, technically challenged corporate decision-makers and traditionally minded call center managers are reluctant to embrace today’s advanced technological solutions and […]

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Mar 19, 2015

6 Practices that Negatively Affect Call Center Productivity

Posted In: Call Center Solutions Author: TCN

Call center workforce management naturally contributes to long-term employee loyalty, sustained customer satisfaction, and ongoing company success. Sometimes, however, practices can unknowingly be in place that produce the opposite results: a high turnover rate, customer complaints, and low profitability. Here’s a look at six practices that can hamper the overall efficiency of a call center: […]

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Mar 17, 2015

A Brief History of Call Center Agents

Posted In: Call Center Solutions Author: TCN

Individuals have been selling, explaining, and promoting products, services, and ideas over the phone since telephones were invented. However, the modern call center agent works an entirely different job than the first call center agents. Here’s a brief look at the evolution of the responsibilities of call center agents: Call Centers Originate in 1960s Although […]

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Mar 12, 2015

How Call Lengths Can Impact Customer Satisfaction

Posted In: Call Center Solutions Author: TCN

There’s an art and science to knowing just how long to stay on the phone — especially in a busy call center. If the call lasts too long, you risk losing valuable time that could have been spent doing something more productive. Plus, the party on the other end of the phone could think you […]

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Mar 10, 2015

Resolving Common Call Center Bottlenecks

Posted In: Call Center Solutions Author: TCN

While it’s no surprise that new call centers experience bottlenecks, established call centers should have efficiency and productivity down to an exact science. However, creating standardized processes does not always go hand in hand with creating an optimized, efficient VoIP call center. Here are some common call center bottlenecks, along with some ideas to resolve […]

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Mar 05, 2015

Great Things Come in Threes – Like Awards!

Posted In: Awards Author: TCN

We’re usually not ones to pat ourselves on the back, but today we’re feeling extremely proud of our leadership. Utah Business magazine recently named TCN’s CEO and co-founder, Terrel Bird, a CEO of the Year. Terrel was recognized along with seven other Utah-based CEOs, for his innovation, strategy and overarching leadership, which have made quite […]

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Mar 03, 2015

TCN CEO Terrel Bird Named Utah Business CEO of the Year

Posted In: Awards, News, Press, Utah Author: TCN

St. George, Utah – February 23, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced that CEO and Co-founder Terrel Bird has been named a CEO of the Year by Utah Business magazine. Utah Business’ annual award recognizes a selection of […]

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