Jan 27, 2015

Taking a Closer Look at Common Call Center Industry Terms

Posted In: Call Centers Author: TCN

Whether you’re the call center manager for a customer service department or a third-party collector, it’s crucial that your team thoroughly understands and correctly uses industry terminology to both represent your department well and provide exceptional customer service. Let’s refresh our memories on some commonly used call center industry terms: Abandoned Call Communication that ends […]

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call center software

Jan 22, 2015

Replacing Enterprise Hardware Dialers with a Cloud-based Solution [case study]

Posted In: Call Center Solutions, Call Centers, Cloud Technology, SaaS, Switch to the Cloud Author: TCN

A major third party collection company tracked the process and results while making the switch from an enterprise hardware dialer to a cloud-based call center solution. From implementation and ramp up to initial performance, the results of the collectors (phone agents) were tabulated. The company started with their current solution – a hardware-based Cisco platform […]

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Jan 21, 2015

TCN COO Dave Bethers Honored as Utah Business SAMY Award Winner

Posted In: Awards, News, Press, Utah Author: TCN

St. George, Utah – January 21, 2015 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that Dave Bethers, chief operations officer, has been named Sales and Marketer of the Year by Utah Business Magazine. The fourth annual SAMY Awards 2015 recognizes […]

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call center software

Jan 19, 2015

The Coolest Office Spaces on Earth

Posted In: Call Centers, Now Trending Author: TCN

While the words ‘cool’ and ‘office space’ haven’t always seemed to go together, a bunch of businesses are beginning to prove it can be otherwise. Companies everywhere are beginning to change the way office spaces are designed in an effort to get people working together collaboratively to develop innovative ideas while remedying the tedium and […]

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Jan 15, 2015

Top TCPA Call Center News Stories of 2014

Posted In: Buzz, Call Center Solutions, Call Centers, Cloud Technology, Collections, Compliance, eBook, News, TCN Features, TCPA Author: TCN

When you work in a contact center, you get used to an ever-changing and dynamic business environment. New laws, technological advances, and changes in the general market have profound impacts on the industry. This past year was no different. Here’s a quick look back at four TCPA-related events that made industry news in 2014: The […]

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Jan 13, 2015

TCN Forms Strategic Partnership with Master Agency CarrierSales

Posted In: News, Partners, Press Author: TCN

St. George, Utah – January 13, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced its strategic partnership with CarrierSales, a telecom master agency with hundreds of sales partners around the country. Under the agreement, CarrierSales will promote TCN’s cloud-based contact center […]

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visually impaired call center software

Jan 12, 2015

Call Center Software for the Visually Impaired

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Platform 3, SaaS, Switch to the Cloud, TCN Features Author: TCN

In the United States alone, more than 20 million adults live with vision loss. This vision impairment can make it difficult for many to find and maintain full-time jobs. However, novel applications of existing technology are making it possible for the visually impaired to uncover new employment opportunities in industries that were previously unavailable to […]

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call center software

Jan 08, 2015

3 Signs Your Call Center is Ready to Switch to the Cloud

Posted In: Call Center Solutions, Call Centers, Cloud Technology, SaaS, Switch to the Cloud Author: TCN

A vendor can say they’ll increase profits until they’re literally blue (or red) in the face, but you won’t believe them until they show quantifiable results. TCN errs on the side of the latter. We know you want evidence when making a purchasing decision. So, we provide it. It helps you make a choice, and […]

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Jan 05, 2015

Using Cloud Technology to Improve Business Process Outsourcing

Posted In: Call Center Solutions, Cloud Technology, Switch to the Cloud Author: TCN

While strategizing ways to increase your company’s efficiency and profitability, you may have found that outsourcing certain business processes – such as call center operations – would be an integral part of meeting this goal. You can expand your efficiency and profitability by implementing cloud-based call center software. The technology enables you – from a […]

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