Sep 29, 2014

What Are the Differences Between Call Center and Contact Center Software?

Posted In: Call Centers Author: TCN

Oftentimes people will interchange the phrases “contact center” and “call center” when talking about the software options available in the industry. But the two are not, in fact, the same thing. Here’s a rundown on the differences between the two: The basic definition of a call center is “a centralized office used for the purpose […]

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Sep 25, 2014

TCN Announces Seamless Integration with CDS Software’s Debt Collection Solution, CollectOne

Posted In: News, Partners, Press, Webinar Author: TCN

St. George, Utah – September 24, 2014 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TCN’s Platform 3.0, its cloud-based contact center suite, is now seamlessly integrated with CDS Software’s CollectOne, a single source debt collection solution. The integration enables CollectOne […]

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Sep 23, 2014

TCN Publishes eBook Highlighting How Call Centers Can Stay Compliant in Light of Changing TCPA Regulations

Posted In: eBook, News, Press, TCPA Author: TCN

St. George, Utah – September 23, 2014 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, has released an eBook that examines what the new Telephone Consumer Protection Act (TCPA) regulations mean for the call center industry. The eBook, “The Complete Guide to TCPA and […]

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Sep 22, 2014

Increasing Call Center Profits with Real-Time Agent Analytics

Posted In: Call Centers Author: TCN

Top priorities for the call center of today should be retaining customers, increasing efficiency, growing revenue and increasing profits. The cost of acquiring customers is at an all time high and this mean that maintaining, expanding and increasing profitability of existing customer relationships is key to success. Call centers are moving away from antiquated systems […]

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Sep 16, 2014

6 Ways Call Center Management Software Helps with Schedule Adherence

Posted In: Call Center Solutions, Call Centers, Cloud Technology Author: TCN

Call center managers need information to flow to them quickly and constantly when they’re measured against strict schedule adherence metrics. Optimizing schedule adherence is an important part of improving call center performance, but it is only possible with attentive management and accurate, real-time information. For this reason, advanced call center management software is necessary for […]

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Sep 09, 2014

Delighting Customers with Virtual Call Center Software

Posted In: Call Center Solutions, Customer Service Author: TCN

The word “routing” is used a lot in the context of virtual call center software and services. It is praised as a wonderful series of functions that improve the customer experience. But what exactly does it mean, and how can it help a call center? Let’s take a look at several different kinds of routing […]

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Sep 02, 2014

Is Your IVR Software Costing You Customer Satisfaction (And Money?)

Posted In: Customer Service, News Author: TCN

It’s like a horror story, something you would expect to see in a Hollywood film. However, instead of being pursued by a knife-wielding man in a mask, the stalker is a phone voice that counterintuitively continues to call our hero, even after it has achieved its goal. In this case, the voice is an Interactive […]

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