Sep 18, 2013

International Impact of Virtual Call Centers

Posted In: Call Centers, Cloud Technology Author: TCN

There has been a great impact created by virtual call centers and this is being seen worldwide. As with any newer system and technology, there are going to be some bumps in the road, but overall virtual call centers have been a great asset to the business world. Virtual call centers are call centers that […]

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Sep 10, 2013

TOP 6 Predictive Dialer of 2013

Posted In: Buzz, Cloud Technology, Now Trending Author: TCN

Platform 3 – Dashboard Gives Overview of Day’s Statistics TCN has been selected 3-years running by Collection Advisor as a Top 6 Dialer Choice of 2013. Read more below to see why. Features customer IVR navigation data on Agent Gateway (screen pop). TCN offers call centers a separate manual-dial-only platform that conforms to TCPA compliance […]

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Sep 09, 2013

TCN Inc. to Offer Services in the United Kingdom

Posted In: Buzz, Call Centers, News, Now Trending, Press Author: TCN

St. George, Utah—TCN, Inc. recently launched its award winning services in the UK, including Platform 3 with its complete features and real-time reporting functionality. TCN has opened a new office in the UK to provide the best product and customer service. All features and reporting from TCN, Inc. in the UK will be the same […]

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Sep 05, 2013

Advantages to Outsourcing vs. The Disadvantages

Posted In: Buzz, Now Trending Author: TCN

Benefits of Outsourcing In business operations, a topic that keeps coming to the forefront is outsourcing. Figuring out which components will be outsourced versus which stay within the company can be a difficult decision and making the wrong one could be more financially damaging than anything else. When facing the question of whether to outsource […]

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