Aug 29, 2013

Customer Satisfaction

Posted In: News Author: TCN

It is mind boggling to look back and see how business was conducted ten, twenty, thirty years ago versus the way business is conducted today. The technological advances that have been made seemed like dreams back in the day, silly ideas that would never come to fruition. The times have certainly changed, and continue to […]

Read »

Aug 27, 2013

CreditSoft announces partner TCN, Inc. now “LIVE” in Australia

Posted In: News, Now Trending, Partners, Press Author: TCN

TCN, Inc. recently launched its award winning first truly cloud based services in Australasia, including Platform 3 with its complete features and real-time reporting functionality. Offices and secure data centre’s are located in Australia to provide the best services and also comply with laws and regulations. All features and reporting from TCN Inc. in Australasia […]

Read »

TCN, Inc. to Offer Services in Australia

Posted In: Call Centers, Cloud Technology, News, Press Author: TCN

St. George, Utah—TCN, Inc. recently launched its award winning services in Australasia, including Platform 3 with its complete features and real-time reporting functionality. Offices and data centers will also be located in Australia to provide the best services and comply with laws and regulations. All features and reporting from TCN Inc. in Australasia will be […]

Read »

Aug 26, 2013

What are the Benefits of Cloud-Based VoIP Services?

Posted In: Cloud Technology, Now Trending Author: TCN

The greatest benefit to Cloud-Based VoIP services, generally speaking, would be that no additional surcharges accrue for the duration of your conversation when you are paying for internet access. It virtually eliminates the “need” for additional phone charges, if you have internet access, you can make phone calls. For company purposes though, it does indeed […]

Read »

Aug 22, 2013

History of Cloud Technology

Posted In: Cloud Technology, Now Trending Author: TCN

If you have ever seen the commercials that talk about experiencing the cloud, you might wonder what it is. Cloud computing allows computers to share and store information and data in a place other than on the computer itself. It is a great way for people to keep all of their information in a place […]

Read »

Aug 20, 2013

What is Cloud-Based VoIP?

Posted In: Cloud Technology, Now Trending Author: TCN

Cloud-Based VoIP. What exactly is it and how does it work? This may quite possibly be a question going through your mind and the explanation is simpler than you may think. VoIP is an abbreviation for Voice over Internet Protocol that falls into the category of the ability to utilize software and hardware to access […]

Read »

Aug 14, 2013

Due to Client Request, TCN Offers Manual Dial Only Platform TCPA

Posted In: Compliance, News, Press, TCN Features Author: TCN

St. George, Utah—In light of recent developments involving the TCPA, TCN is pleased to deliver additional services that meet the requests by its clients and the call center industry concerning the ability to contact customers via cell phones. “TCN is proud to announce a separate Manual Dial Only platform for cell phones that is incapable […]

Read »

Aug 06, 2013

iOS7 Beta Includes Built-In VoIP

Posted In: Now Trending, VOIP Author: TCN

One of the latest announcements from Apple is its new iOS 7 with a myriad of new features and capabilities. As part of its announcement, Apple demonstrated the new FaceTime feature which incorporates state of the art VoIP. This feature alone makes the new operating system a must have for Apple users, though companies involved […]

Read »

Aug 01, 2013

Interview with TCN’s CEO, Terrel Bird

Posted In: Buzz, Now Trending, Press Author: TCN

Terrel Bird Introduction After graduating from BYU, Terrel moved to his wife’s home town in Northern Ontario Canada. There he was hired as President of Northern Allied Steel and Propane. After a long “extended stay” in Canada Terrel moved his family to Southern Utah. He always had a love for the red rocks and the […]

Read »

History of the Call Center

Posted In: Call Centers, IVR Author: TCN

It happens to just about everyone at least once a day. They call up a business and get sent through automated system that tries to resolve the reason that they have called. No matter how good the automated phone system is, it is often easier to talk to a real person to help you resolve […]

Read »