Sep 27, 2011

TCN to Continue to Push the Cloud Customer Service Envelope

Posted In: Customer Service, News, Press Author: TCN

St. George, UT—TCN Inc. announced today the details of its customer service plan, unveiled as part of TCN’s renewed commitment to raising the customer service bar in the cloud call center technology space. In today’s crowded marketplace, shaving off costs to remain competitive often translates into skimping on customer service. Robots answer phones; if after […]

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Sep 19, 2011

TCN Releases Anticipated “Preview Dialing” Functionality

Posted In: News, Press, TCN Features Author: TCN

St. George, UT—TCN Inc. announced today the release of its Preview Dialing functionality. Preview Dialing enables call agents to view the call history of the customer being dialed before connecting the call. This functionality improves the quality of the agent-customer interaction and a call center’s ability to comply with all state and federal laws. TCN’s […]

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Sep 09, 2011

Top 10 list when considering a Cloud-Based Contact Center Solution

Posted In: Call Centers, News, TCN Features Author: TCN

Companies need to do more with less. By using cloud-based Contact Center solutions, agencies can leverage the most sophisticated Outbound and Inbound calling technologies available, increasing available resources without capital outlay or new staff. In selecting a hosted Contact Center solution for customer service centers or call centers, keeping the following 10 points in mind […]

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Sep 06, 2011

TCN Announces Partnership with Debt$Net® to Offer Integrated Telephony Services

Posted In: News, Partners, Press Author: TCN

St. George, UT—TCN Inc. today announced a partnership with The Computer Manager, Inc., a leading Washington-based debt collection software company that produces Debt$Net® Collection Software. The partnership will enable Debt$Net® users to utilize TCN web-based telephony services that are integrated with Debt$Net® Collection Software.

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