Platform 3.0
TCN’s Platform 3.0 (P3) introduces the most advanced Virtual Call Center suite to the call center marketplace.
Here’s a glimpse of some of P3′s distinctive features:
Conditional Dialing
Call Escalation
Automated Payments
Enterprise Login Management
Customizable Hold and Connect Messages
Predictive Dialing Utilizing Agent Login
Call Recording
Advanced Reporting and Analytics
P3 sets the standard for call center optimization by employing proprietary algorithms and dialing logic with SIP/VoIP technology. This enables you to apply Interactive Voice Communication strategies that maximize your right party connectivity with each attempt, delivering the highest return on investment in the industry. Put P3 to the test!