Government Call Center Solutions
What Are the Benefits?
Elections are looming. Constituents want responses to their phone calls, letters, or emails. A proposition may pass unless the troops are mobilized. Mailers, emails, and door-to-door approaches are limited and costly. Phone calls are too expensive and labor intensive. For all of these reasons and more, the government has started using call center solutions.
Ultimately, call centers have the potential to facilitate better service provision. Government departments are becoming more and more interested in using call centers as an e-governance tool. Call center solutions can provide the government with opportunities to deliver better services to citizens.
Government call center solutions allow you to record the message you want to send in your own voice so the public can become familiar with not only your name, but also with your voice. TCN’s computerized call engines contact thousands in minutes and play your pre-recorded message as soon as a person or answering machine picks up the phone. It is by far the most economical and speedy way to get your message, name, cause, and voice out there.
Here in the United States, the US Federal General Services Administration (GSA) and other government departments chose call center solutions for Government to enable telecommuting as the key to their carbon imprint reduction, disaster recovery, and accessibility initiatives.
St. George, UT—TCN Inc. announced today the release of its Manual Dialing component to its Agent Gateway automated dialing campaigns.
Although technology often liberates and empowers, it can concomitantly restrict. Take, for example, call agents logged in to an automated inbound-outbound call campaign. A promising interaction with a customer ends abruptly when that customer loses cell phone reception. The technological wonder that enabled the call agent to contact the customer in the first place now inhibits a follow-up: logged in to a campaign, the call agent cannot manually dial the customer’s cell phone number. Continue Reading »
St. George, UT—TCN Inc. released its Preview Dialing functionality customized for the business-to-business (commercial) vertical. Now, companies that need to contact other businesses, rather than consumers, can also utilize TCN’s Virtual Call Center technologies to collect commercial debt, make sales and marketing calls, and contact business customers. Continue Reading »
St. George, UT—TCN Inc. has announced that it will adhere to the “cloud technology” philosophy even in the foreboding realm of legal agreements: Clients can opt for completely on-demand contracts that do not contain minimum usages or expenditures and that do not require a year commitment. Continue Reading »
The Collection Advisor this month choose TCN as a top 6 predictive dialer vendor and asked for advice to reach “right-party contacts.”
Predictive dialers use algorithms to predict the average time it will take for calls to be answered, then the collector availability adjusts the calling rate accordingly. By moving through the call lists more quickly, predictive dialers can convert more right-party contacts per day. Using predictive dialers essentially reduces the time collectors spend manually dialing busy numbers and answering machines. Predictive dialers increase right-party contacts and maximize ROI.
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St. George, UT—TCN Inc. announced today the details of its customer service plan, unveiled as part of TCN’s renewed commitment to raising the customer service bar in the cloud call center technology space.
In today’s crowded marketplace, shaving off costs to remain competitive often translates into skimping on customer service. Robots answer phones; if after gritty persistence a customer manages to track down a human, he or she is typically located on a different continent; and customer service agents often have little idea of who the customer is, what their business entails, or how to troubleshoot quickly and efficiently customer concerns. Continue Reading »
St. George, UT—TCN Inc. announced today the release of its Preview Dialing functionality. Preview Dialing enables call agents to view the call history of the customer being dialed before connecting the call. This functionality improves the quality of the agent-customer interaction and a call center’s ability to comply with all state and federal laws.
TCN’s clients use its on-demand cloud-based virtual call center technology to contact customers for a variety of reasons. Continue Reading »
Companies need to do more with less. By using cloud-based Contact Center solutions, agencies can leverage the most sophisticated Outbound and Inbound calling technologies available, increasing available resources without capital outlay or new staff.
In selecting a hosted Contact Center solution for customer service centers or call centers, keeping the following 10 points in mind will help you to select the best provider in the cloud for your Inbound and Outbound voice communication needs. Continue Reading »
St. George, UT—TCN Inc. today announced a partnership with The Computer Manager, Inc., a leading Washington-based debt collection software company that produces Debt$Net® Collection Software. The partnership will enable Debt$Net® users to utilize TCN web-based telephony services that are integrated with Debt$Net® Collection Software. Continue Reading »
Debt$Net presents an exclusive look at the hosted collections dialing technology of TCN.
Register now for the free webinar here.
Date: August 17th
Time: 11am PST / 2pm EST
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