Collections

Increase Right Party Contacts by 300%. Penetrate 20,000 accounts in two hours. Turn your collectors into inbound agents taking pre-qualified right party calls. Let a machine leave an upbeat recorded message on answering machines to free up collectors’ time. Transfer data seamlessly via secure ftp or other methods. Integrate with your collections software or predictive dialer to push pop ups and simplify account updating. Do it all with no capital costs, no hardware or software, and no start-up fees. Do it all for pennies…and for free if there is no successful contact.

TCN Broadcasting provides web-based dialing services that leave professionally recorded messages with your customers, merging any necessary data into the message, and that give the customer options to pay over the phone or via an internet portal. Messages can also give the customer options to press a key to speak to an agent immediately, or to interact in any other way with the message. Customers who press a key to speak to an agent are immediately routed to an inbound hunt group.

If you don’t have a predictive dialer and are working manual queues, this technology has been proven to double or even quadruple your promise-to-pay rates, turning one collector into 2 or 3.

If you have a predictive dialer, TCN can augment your current strategies and work alongside your dialer as another tool in the toolbox. With superior answering machine detection and right party screening, your agents will spend more time talking to right parties than with any other contact method. Consequently, promise-to-pay rates will at least double.

There are no lines to purchase, seats to register, or IT staff to hire and train. You simply access this technology via your unique user account on the internet, upload your call list, attach it to a pre-recorded collection message, and you initiate the calls. Receive results in real time, and have complete control over the campaign as the calls are being made. We develop and maintain the technology and let you use it how you want, when you want.

Additionally, TCN offers a Virtual Call Center suite that provides predictive dialing, blended inbound/outbound campaigns, and Agent Gateway – enabling clients large and small to access world-class technology via a simple web site and secure log in.

Call now for a free demonstration and for free testing minutes. We’ll even help with strategy.